OutBack Spas – FAQ

Q: Does my spa water have the same needs as a swimming pool?

Q: Should I be concerned with the calcium hardness level in my spa?

Q: Should I use chlorine or bromine to sanitize my spa?

Q: How do I clean the surface areas of my OutBack Spa?

Q: My water supply has a high level of iron, will this harm my OutBack Spa?

Q: How often should I drain my OutBack Spa?

Q: I’m taking a month-long vacation this summer – what should I do with my spa?

Q: Does my spa water have the same needs as a swimming pool? Top of Page
A: The water chemistry needs for a spa are similar to that of a swimming pool. Your pH and alkalinity levels remain the same, but your sanitizer level (bromine or chlorine) should be kept between three to five parts per million (ppm). Your filter and water care will also be more frequent in your spa.

Q: Should I be concerned with the calcium hardness level in my spa? Top of Page
A: Yes. Low calcium hardness can be corrosive to the metal parts of your spa.

Q: Should I use chlorine or bromine to sanitize my spa? Top of Page
A: Both chlorine and bromine products will effectively sanitize your spa water. However, bromine tends to be the most popular choice for spa sanitization because it is more effective over a wider pH range and doesn’t carry a strong chlorine scent. Consult with your OutBack Spas professional dealer for additional help in making this decision.

Q: How do I clean the surface areas of my OutBack Spa? Top of Page

A: For most surface issues, a soft rag or a nylon scrubber should remove the debris. If more care is needed, consult with your OutBack Spas authorized dealer for the name of a safe solvent.

Q: My water supply has a high level of iron, will this harm my OutBack Spa? Top of Page
A: In areas where the water supply contains high metal levels – iron or copper, for example – OutBack Spas recommends using a stain or scale inhibitor. Your OutBack Spas authorized dealer can point you toward the appropriate product.

Q: How often should I drain my OutBack Spa? Top of Page
A: It’s a good idea to drain your OutBack Spa every two to three months. For a step-by-step checklist on how to drain your spa, consult the Maintenance section in the OutBack Spas Care Guide on this Web site.

Q: I’m taking a month-long vacation this summer – what should I do with my spa? Top of Page
A: For extended vacations (longer than two weeks), it’s best to drain your spa and restart when you return. For shorter vacations (three to five days), OutBack Spas recommends adjusting the pH, sanitizing the water and locking the cover for safety. If you will be gone for five to 14 days, be sure to also set the temperature to its lowest level.